Booking Information

• Ticket office opening times
• Accepted Payment Methods
• Safety & Security
• Babes in arms
• Booking fees
• Concessions
• Group bookings (10+)
• Collecting Tickets
• Ticket Protection
• Access and Assistance
• Data protection
• Pushchairs
• Booster seats
• Latecomers
• Prohibitions & Audience Consent
• Animals
• Fire Alarm
• Theatre Etiquette

---

Online booking 24-hours a day at orchardtheatre.co.uk

Book your own seats at a time that suits you using our 24-hour online booking service.

It’s safe, secure, easy to use and you can even select your own seats using our interactive seating plan!

Ticket Office Opening Times

Monday to Saturday	10:15am - 5:00pm on non show days. For evening performances the Ticket Office will stay open until 15 minutes after the show start time and the phone lines will close at 6pm.
Sunday and Bank Holidays	From 90 minutes before a show

Accepted Payment Methods

• Credit and Debit Card (Visa, MasterCard and Maestro)
• Personal cheques and postal orders (made payable to ‘Orchard Theatre Dartford Limited’)
• Cash
• The Orchard Theatre Gift Vouchers

We do not accept American Express or Theatre Tokens.

Book the best seats in the house

At most performances a selection of premium seats, the best seats in the auditorium, are available for an upgrade.

Safety & Security

Your safety is our number one priority and there may be some additional security measures in place when you visit us.  We will aim to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding. 

Should you notice anything suspicious when visiting, please don’t hesitate to report your concerns to a member of staff, security or the police.

Babes in arms

Children under 18 months: £1.00 on selected performances.

For applicable performances please ask the Ticket Office at time of booking. The Orchard Theatre retains the right to exclude babes in arms from any performance.

Booking fees

A per ticket booking fee applies to most orders with an optional £2 charge to have the tickets posted. The value of the fee is clearly displayed when purchasing tickets.

Concessions

Where offered, concession ticket prices apply to those either

• Over 60 years old
• Under 16 years old
• Unwaged
• Full-time students

Only one discount can apply per ticket and appropriate identification may be required upon request. Not all concessions are available online.

Booking ten or more tickets?

Our friendly Groups Co-ordinator, Matt Holt, can help you! Send him an email at groups@orchardtheatre.co.uk and he will assist in getting your group the most suitable seats at the best price.

Plus, he will reserve your tickets in advance with no immediate obligation to pay!

Groups' Club

Collecting Tickets

To ensure secure collection of tickets at the Ticket Office, you will be asked to produce the card with which the tickets were paid for. You may also be asked to confirm personal details of the person who booked the tickets. It is not necessary to present a booking confirmation when collecting, although this can help to make collection more efficient during busy periods. 

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund

Access and Assistance

The Orchard Theatre offers complimentary tickets to essential carers for disabled visitors. Find out more about accessibility at the venue.

Your data is protected

Your contact details will be held so we can contact you in the eventuality a performance is cancelled and with your permission we also contact you about our exciting forthcoming programme. If you would prefer not to receive such information please update your communication preferences from My Account or by calling 01322 220000.

Things you need to know

Tickets cannot be exchanged or refunded after purchase unless the event is cancelled, abandoned, rescheduled or where there is a material change to the event - read more about Ticket Cancellations, Exchanges & Refunds

Read Full Terms and Conditions

All attempts are made to ensure that show information and prices are correct but may be subject to subsequent alteration. Discounts and concessions may be withdrawn at any time at the discretion of the management. We reserve the right to introduce offers which cannot be applied to tickets already purchased.

Pushchairs

Please leave all pushchairs under the stairs in the Disabled Entrance lobby. The Orchard Theatre is not responsible for any items lost or damaged. Due to fire regulations, we cannot allow any pushchairs into the auditorium.

Booster Seats

A limited number of booster seats are available for all performances at a non-refundable cost of 50p per seat. Please collect your booster seat from any of our till points at the start of the performance and return the seat to the usher nearest to your seats after the performance has ended.

Latecomers

The venue will endeavour to admit latecomers at the first suitable opportunity, which may be the interval. For some events late admission cannot be guaranteed.

Prohibitions & Audience Consent

Please read Prohibitions & Audience Consent in our terms & conditions

Glass is not permitted in the auditorium however plastic cups are available at all bars. During certain performances, at the request of the visiting companies, alcohol may not be permitted inside the auditorium.

During some performances, there may be loud bangs, gunshot effects, strobe lighting or flashing light effects. Please speak to the Duty Manager before the performance should you require any additional information.

Animals

Animals are not permitted in the theatre unless they are a registered dog for the blind or hard of hearing.

Fire Alarm

On the instance that there should be a fire alarm during your visit to The Orchard Theatre, please follow directions by our friendly team of staff.

Theatre Etiquette

Please read our Conditions of Admission in the terms and conditions.